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Fitbit app stopped tracking my steps on my iPhone just a few days ago.

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‎04-07-2024 03:27

‎04-07-2024 03:27

I have tried everything and nothing seems to help. I notice in your version history there were bug fixes put in just 3,days ago. Seems problem I am having is related to this latest update. 

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‎04-07-2024 21:20

‎04-07-2024 21:20

Hi @Flower-024 - here is some help in case you missed something but it could be a new problem also.

Why won't my Fitbit device sync?

Author | ch, passion for improvement.

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‎04-12-2024 13:08 - edited ‎04-12-2024 13:19

‎04-12-2024 13:08 - edited ‎04-12-2024 13:19

@Flower-024 - do you use Apple Health and sync your steps to Fitbit? If so, I'm have the exact same issue. My last successful sync was 05-April.

Now, Fitbit says it has synced but returns 0 steps. It only counts steps if I have the FitBit app open, which isn't feasible.

I have tried all the suggestions: signing out, uninstalling app etc. Still no joy. 

Edit: Fitbit support said the below. I can't find any other information about it though. 

screenshot.jpeg

 

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