Fitbit app stopped working on iPhone 11

[Bran424]

For some reason my app stopped working today but only partially.  I can open it, all stats are there and it syncs but when I try to tap on anything (only on the dashboard) such as exercise, the challenge I'm in, steps, etc...nothing works, its as if the screen is frozen.  However, I can scroll up and down the screen and I can touch my picture and go to all the other options in the app, it's just the dashboard that is frozen???  Anyone know why?  Thanks.  

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Bran424.

I am sorry to hear your app stopped working and seems frozen. I appreciate the additional details and I am here to help. I recommend trying the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.

If the issue persists, you may try to uninstall and reinstall the Fitbit app on your phone.

Let me know how it goes, I'll be around. 

[Bran424]

Thank you, I had already done this prior to your response but it did work so thank you. 😊

[LiliyaFitbit]

Thank you for your reply, @Bran424. 

I am glad to hear the issue is resolved. Thank you for posting the update here, I appreciate your time and efforts. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums!

[SunsetRunner]

I have the same issues with my iPhone 11. I get no notifications or calls on it. I have done all the troubleshooting and updating. I have rebooted and reset. Still nothing works. 

[Bran424]

Is that on the phone app or are you not getting the notifications on your fitbit from your phone?

[SunsetRunner]

I’m not getting them on my Fitbit charge 2. It just suddenly stopped 

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner. It's nice to see you around, @Bran424.

@Bran424 thank you for your efforts to help!

@SunsetRunner I am sorry to hear you stopped receiving notifications on your Charge 2. I recommend confirming that the notification setting is turned on: press and hold the button on your tracker. Tap to change the setting. You can verify the complete troubleshooting instructions at How do I get notifications from my phone on my Fitbit device?

Let me know how it goes, I'll be around.

[SunsetRunner]

I have done all the troubleshooting. Nothing has worked 

[Bran424]

When that happened to mine I reset everything, I wiped my watch, deleted the app, and did a full reboot, that worked. Did you try that? Oh and I had to change my message notifications to only show previews when unlocked, don’t know why but that made it work 

[LiliyaFitbit]

Thank you for your replies, @SunsetRunner @Bran424.

@Bran424 I appreciate your helpful suggestions!

@SunsetRunner Thank you for your troubleshooting efforts. Have you tried the suggestions provided by @Bran424? Even though you've tried some steps before, please give one last try to the following:

• Remove your Fitbit and any other device from the Bluetooth settings.

• Turn off other Bluetooth connections that are nearby.

• Force quit the Fitbit app.

• Reboot your phone and restart your Fitbit with the steps from this help article.

• Open the Fitbit app, tap on your profile picture > Set Up a Device.

• Choose your Fitbit from the list and follow the onscreen instructions. 

Once your Fitbit syncs, you can set up the notifications one more time. For detailed instructions, check this help article.

Keep me posted on the outcome.

[SunsetRunner]

Thank you. I have again tried all the troubleshooting and still can’t get my notifications. 

[LiliyaFitbit]

Thank you for your response, @SunsetRunner.

I am sorry to hear the issue persists, thank you for your efforts. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

Let me know if you have any questions.