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Fitbit app thinks bluetooth is off following IOS 13 update 16/10/19

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‎10-17-2019 05:01

‎10-17-2019 05:01

updated ios 13.1.3 on my iphone Xr yesterday and now the fitbit app has a warnings "Charge2 isn't syncing because iphone bluetooth is off"

bluetooth is on, bluetooth can see charge 2 and is connected according to bluetooth in settings.

 

I have rest the charge 2, exited and reopened app, turned Phone off and on again, App is up to date and still no change.

anyone have a solution please?

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‎10-17-2019 05:12

‎10-17-2019 05:12

Hello and welcome to the Fitbit Community @k1rsty 

I understand you are experiencing a syncing issue. I see you have already tried several troubleshooting ideas as well. I would suggest reinstalling the Fitbit App to resolve the Bluetooth connection problem. You will not lose data doing this. 
Here’s How: 

1. Log out of the Fitbit app and force shut the app by swiping up

2. uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 

 

😃 please let me know if this provides you with the best answer to your syncing issue. Keep me posted

 

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‎10-17-2019 19:24

‎10-17-2019 19:24

Hello again @k1rsty 

I just wanted to check back in with you to see if my suggestions did indeed solve your Bluetooth issue or are you still experiencing the issue. Please let me know and keep me posted😃

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