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Fitbit app version 3.36 shows blank white screen

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‎12-19-2020 23:43 - last edited on ‎12-20-2020 12:25 by

‎12-19-2020 23:43 - last edited on ‎12-20-2020 12:25 by

I am using a Fitbit Charge 3 and an iPhone 7. I have updated the app to latest version earlier this week to version 3.36. Right from the latest update whenever I open the app it only shows a blank white screen. I have tried killing the app and restarting, restarting the phone, charging the device to 100% but nothing seems to make any difference. It was syncing and working well before. Please help in resolving the issue

 

 

Moderator edit: subject for clarity 

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‎12-20-2020 03:53

‎12-20-2020 03:53

Hello @Vawa and welcome to the Help forums.  Try deleting the app, restarting your phone, then re-download the app.  That's my first step when an app update (any app update) does wacky things.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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