Fitbit app won't let me agree terms and conditions

[AP13]

I am setting up my new device Fitbit Charge 2 on my app on my iPhone 7 Plus. But when I click on 'I agree' on the terms and conditions page, it won't let me go any further. Please help!!!

[SteveH]

It seems that you are being affected by a known bug that's causing this problem for some people. Keep an eye on the following thread that has the latest updates from fitbit:

https://community.fitbit.com/t5/iOS-App/Can-t-set-up-device-unable-to-accept-Terms-of-Service-on-iOS...

[Kyzat87]

Did you get this sorted out I have the same problem?

[Mia-99]

Hey!

So I had that same problem on the app, but try turning your bluetooth on. I turned mine on and accepting the terms and agreement worked right away! This is so your phone can find your fitbit and pair it with the app! 🙂

-Mia x

[ainsley_west]

THIS WORKED!! THANK YOU SO MUCH

[LTNor]

I had the same problem. This is how I fixed it:

1. turn off off Bluetooth on your phone.

2. Turn off your phone completely.

3. Turn it on again.

4. Turn on Bluetooth.

5. Run the app and setup guide. 

Oct 28

[girliegurl03]

i have the exact same problem! i can't finish setting it up! my phone is the 7

[girliegurl03]

wow! thank you so much! i had no idea you had to urn on bluetooth!!