03-06-2017
10:24
- last edited on
03-07-2017
07:18
by
MarcoGFitbit
03-06-2017
10:24
- last edited on
03-07-2017
07:18
by
MarcoGFitbit
I have three completed challenges waiting to disappear and two active challenges that won't allow me to join.
Moderator Edit: Clarified Subject.
03-07-2017 06:37
03-07-2017 06:37
Hello @SeanPG, thanks for joining us, it's a pleasure for me to welcome you to the Fitbit Community!
Have you updated the Fitbit app recently? If so, it's possible the information is not updating correctly when you're trying to join a challenge. Please try to force-close the Fitbit app by double tapping the home button and swiping up the app. If this doesn't do the trick, log out from the app, restart your phone and log back in. After that, try to join a challenge again and if you're getting kicked out or if you're receiving an error message, please reply with a screenshot of your phone so I can check this further.
I hope this can be helpful, give it a try and keep me posted in case you need anything else!
03-07-2017 07:43
03-07-2017 07:43
I logged out and then back into the app. That worked. Thanks for the help though.
03-08-2017 03:34
03-08-2017 03:34
Hello @SeanPG, I hope you're doing well, thanks for taking the time to reply and let me know that you were able to join challenges now by logging out and logging back in to the app. I'm very glad.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if you need anything else, please feel free to reply!