03-06-2017
16:47
- last edited on
03-07-2017
06:27
by
MarcoGFitbit
03-06-2017
16:47
- last edited on
03-07-2017
06:27
by
MarcoGFitbit
Hello- I had a Blaze that quit syncing a few months ago. Updated app and tried other troubleshooting. Just purchased the Charge 2 and it will update to about 75% and then no further. I've updated the app and tried 3 times. TIA!
Moderator Edit: Clarified Subject.
03-07-2017 06:26 - edited 03-07-2017 08:23
03-07-2017 06:26 - edited 03-07-2017 08:23
Hello @LRS333, thanks for joining us, it's a pleasure for me to welcome you to the Fitbit Community.
Have you tried restarting your Charge 2 lately? If so, I would like to suggest the following as well:
If your tracker is still finishing the update after following these tips, please try to set up your Charge 2 as a new device to reset the connection between the tracker and your phone. Don't worry, the information stored in your account so far won't get deleted.
To set up your tracker as a new device:
I hope this can be helpful, give it a try and keep me posted in case you need anything else!
03-07-2017 07:20
03-07-2017 07:20
03-08-2017 03:54
03-08-2017 03:54
Hello @LRS333, I hope you're having a great day, thanks for replying and clarifying this with me.
In order for the update to continue, I would like to suggest the following:
Give these steps a try a couple of times, if your tracker is still not finishing the update, please let me know so I can check this further. Also, in case you need anything else, please feel free to reply!