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My steps are not syncing to my Challenges.

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‎03-07-2017 02:54 - last edited on ‎03-08-2017 04:16 by Moderator Alum

‎03-07-2017 02:54 - last edited on ‎03-08-2017 04:16 by Moderator Alum

My steps aren't syncing to my chalkenges - help!

 

Moderator Edit: Clarified Subject.

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‎03-08-2017 04:40

‎03-08-2017 04:40

Hello @Terri_K, it's a pleasure for me to welcome you to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for letting me know about this situation. Our team is aware of this problem and is working to resolve it as quickly as possible. In the meantime, please try to force-close the app to force the information to update. To force-close it, double tap the home button of your phone and swipe the app up. If this doesn't do the trick, log out from the app, restart your phone and log back in.

I'm sorry for any inconvenience this situation has caused. I appreciate your patience and understanding, in case you need anything else, please feel free to reply! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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