Charge 2 not syncing with updated Fitbit app.

[LRS333]

Hello- I had a Blaze that quit syncing a few months ago. Updated app and tried other troubleshooting. Just purchased the Charge 2 and it will update to about 75% and then no further. I've updated the app and tried 3 times. TIA!

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @LRS333, thanks for joining us, it's a pleasure for me to welcome you to the Fitbit Community. 

Have you tried restarting your Charge 2 lately? If so, I would like to suggest the following as well:

1. Restart your phone as well.
2. Turn off the Bluetooth on your phone for 15 seconds, then turn it back on and try to update. 
3. Make sure there are no other Bluetooth devices around that might interfere with the update process.

If your tracker is still finishing the update after following these tips, please try to set up your Charge 2 as a new device to reset the connection between the tracker and  your phone. Don't worry, the information stored in your account so far won't get deleted.

To set up your tracker as a new device:

1. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue
3. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

[LRS333]

I just took the Charge 2 out of the box and was setting it up as a new
device. I also went online and added silent alarms and changed a few
things. Those were on the app and had been synced, it just will not
update. As I mentioned, the same thing was happening with my Blaze.

[MarcoGFitbit]

Hello @LRS333, I hope you're having a great day, thanks for replying and clarifying this with me. 

In order for the update to continue, I would like to suggest the following:

1. Restart your Charge 2 and leave it plugged in and charging
2. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
3. Restart your phone. 
4. Try to set up your tracker as a new device to force the update to finish:
   • Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
   • Choose your tracker and follow the onscreen instructions to continue
   • When the app asks you to replace your current tracker, please replace it and continue with the process.

Give these steps a try a couple of times, if your tracker is still not finishing the update, please let me know so I can check this further. Also, in case you need anything else, please feel free to reply!