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Fitbit app won't open after the update

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‎04-26-2021 05:15 - last edited on ‎04-28-2021 16:50 by

‎04-26-2021 05:15 - last edited on ‎04-28-2021 16:50 by

Last night I had to re-update to fix the cycle tracking problem.

This morning everything worked fine, until I powered my phone off and on. Now the Fitbit app won’t open- force quitting itself, it appears. The website doesn’t show any syncing after the app stopped working. 
I’ve had a Fitbit for years, and it keeps getting buggier and buggier (some nights it tells me I went to bed at 1 am, not 10 pm like I actually did).

 

Continually deleting and reinstalling shouldn’t be required for the app to function. Are there any solutions in the pipeline?

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎04-28-2021 16:50

‎04-28-2021 16:50

It’s good to see you in the community, @zooropababy.

 

Thanks for the details shared in your post. I understand how you are feeling about this situation and appreciate your feedback as it helps us to keep improving. I would like to confirm if after uninstalling and reinstalling the app you continue experiencing this issue. If so, please provide your app version. To see which version of the Fitbit app you have, tap the Today tab > your profile picture > Help. The app version is at the top.

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-30-2021 11:22

In response to LiliyaFitbit

‎04-30-2021 11:22

I ended up having to delete and reinstall 3 times on Tuesday. And my sleep is still not tracking properly, even after the re-installs. 

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‎05-02-2021 18:24

In response to zooropababy

‎05-02-2021 18:24

Thank you for your reply, @zooropababy.

 

I am glad to hear the issue with the app has been resolved, thank you for your efforts. Regarding the issue with tracking sleep, please try the following:

 

  1. Please confirm that your sleep settings are normal and not sensitive: What is the difference between the normal and sensitive sleep setting in the Fitbit app? 
  1. Restart your device by following the steps from this help article: How do I restart my Fitbit device? 
  1. Try sleeping with the device on your non-dominant hand if you haven't been doing it already. 
  1. Confirm that the tracker is snug on your wrist. 

You can find more information about tracking sleep in How do I track my sleep with my Fitbit device?

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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