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Fitbit app won't show previous Versa 2 data

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‎06-26-2020 12:40 - last edited on ‎06-28-2020 13:26 by Fitbit Moderator

‎06-26-2020 12:40 - last edited on ‎06-28-2020 13:26 by Fitbit Moderator

I’m having a bit of a different problem today, and I don’t believe my phone updated. All of my past history on my Versa 2 back to April is gone today. My past sleep sessions are there, but all of my sleep numbers (back to April) are gone, my weekly sleep averages, my sleep graph, all gone. It only shows my number from last night. It syncs fine. I tried logging out, force closing the app, rebooting my phone, and then signing back on. Nothing changed. I know the sleep information might not be the most important to some, but as a chronic insomniac who’s been trying different sleep routines, it’s crucial to me. That past I formation is very needed. Any ideas?

thanks,

tracy

 

Moderator Edit: Clarified subject

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‎06-28-2020 13:33 - edited ‎06-28-2020 13:34

‎06-28-2020 13:33 - edited ‎06-28-2020 13:34

Hi @TracyLJordan. It's good that the community is growing!

 

Thanks for sharing that the Fitbit app isn't showing your data correctly, as well for the steps tried prior posting. I understand how important the data tracked by your Versa 2 is for you and let's work on this together. Before anything else, please go to your phone's settings, tap on General > Software Update and check if the iOS software is up to date. Also, make sure the Fitbit app is also updated.

 

If your data is still not showing up, I'll need you to provide me with the model of your iPhone and the OS/software version so I can further investigate on my end.

 

By the way, I’ve moved your post to this new thread so we can keep our forums organized and you can get an answer to your inquiry.

 

I look forward to your response.

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‎06-28-2020 14:27

In response to LizzyFitbit

‎06-28-2020 14:27

Thank You @LizzyFitbit !  After about a few hours, all of my stuff just showed back up. It was strange, but it seems to have resolved itself. Thank you for your response!

Tracy

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‎07-03-2020 12:35

In response to TracyLJordan

‎07-03-2020 12:35

Hi @TracyLJordan. I hope you're doing well and I'm sorry for the delay.

 

You're welcome! Thanks to you for keeping me posted and I'm glad that your information is now showing up in the Fitbit app. In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you can make new friends and find great tips and encouragement from other members. If there's anything else I can do for you, don't hesitate to let me know.

 

See you around! 😊

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