Fitbit charge 2 not syncing

[carlosrbc1958]

My charge 2 was updated yesterday, and today I wore it again, but it doesn't sync any more, it looks like the bluetooth is off all together, what can i do to make it work again?

[MarcoGFitbit · Accepted solution]

Hello @carlosrbc1958, have a warm welcome to the Fitbit Community, it's great to see new faces around. 

If your Charge 2 is not syncing correctly, I would like to suggest some steps that might help you:

1. Restart your Charge 2
2. Restart your phone.
3. Turn off the Bluetooth on your phone for 15 seconds, then turn it back on. 
4. Try to sync the tracker once again. 

If this doesn't seem to work, my best recommendation would be setting up your tracker as a new device to reset the connection between the tracker and your phone. Don't worry, none of the information stored in your account will be deleted. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if Charge 2 is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Restart your phone
3. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
4. Choose your tracker and follow the onscreen instructions to continue
5. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.