Fitbit and iPhone no longer syncing

[Kayed]

I had to send my last charge 2 back as it stopped talking to my phone. 

Last night my less than a week old Fitbit did it again. I uninstalled and reinstalled the software on the phone and it worked.

this morning it stopped syncing again. Did the software reinstall and still won't work. Any ideas?

this is my third failed Fitbit and I am about to give up on them completely 

[MarcoGFitbit]

Hello @Kayed, it's a pleasure for me to welcome you to the Fitbit Community, it's great to have you on board. 

If your Charge 2 is not syncing correctly, I would like to suggest some steps that might help you:

1. Restart your Charge 2
2. Restart your phone.
3. Turn off the Bluetooth on your phone for 15 seconds, then turn it back on. 
4. Try to sync the tracker once again. 

If this doesn't seem to work, my best recommendation would be setting up your tracker as a new device to reset the connection between the tracker and your phone. Don't worry, none of the information stored in your account will be deleted. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if Charge 2 is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Restart your phone
3. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
4. Choose your tracker and follow the onscreen instructions to continue
5. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.