Fitbit charge 3 unable to pair with iPhone Xs Max

[Elinessa]

I am trying to help my mother-in-law set up her new fitbit and phone. It goes through the steps of what I am pairing and input the 4 digit code from the Charge 3 screen and it won’t go any farther than that. We have removed other trackers from the area. It is fully charged. I have tried deleting the app, updating the phone, rebooting the phone... It always gets stuck on that screen.

[Elinessa · Accepted solution]

Scratch this. Husband found a way on the fitbit charge 3 to clear the data and then it allowed it to pair. He had to flip through several screens of settings and things.

[MarcoGFitbit]

Hello @Elinessa, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for having shared your experience with us. Thanks for taking the time to update your thread and let us know your issue has now been resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!