help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit charge HR still not syncing after factory reset?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-23-2016 00:37

‎09-23-2016 00:37

I have been on holiday and so my Fitbit battery died. I fully charged it yesterday. 

When I tried to sync it with the app on my Iphone it will not find it? It was also counting incorrectly and the time and date was wrong. 

I have updated my iphone and completed a factory reset on my fitbit. 

I have tried to set it up as a new Fitbit on the ap but again it can't find my fitbit. Please help!!

Best Answer
2 REPLIES 2

‎09-26-2016 05:41

‎09-26-2016 05:41

Wonderful troubleshooting

 

Feel free to check out the Fitbit Article:

 

Why can't I set up my tracker?

 

Hope it helps

Best Answer
0 Votes

‎09-27-2016 07:32

In response to SunsetRunner

‎09-27-2016 07:32

Hi there @Jemimapuddle10, let me give you a warm welcome to our Community. I've noticed that @SunsetRunner provided you a great article to set up your tracker again. Its been a few days since you posted this, so I wonder how it goes? Were you able to pair your tracker again on your Fitbit account?

 

If the issue persist, let me know I'll be around in case you need further assistance.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes