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IOS still broke

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‎09-26-2016 05:50

‎09-26-2016 05:50

A pretty new interface will not make up for lousy technology. I still cannot log activity using the Fitbit app. This problem appeared last spring. Fitbit had not yet fixed it. I'm beginning to think that Fitbit is more interested in window dressing than in producing a useable product. I'm no Wharton School grad, but that sounds like a piss poor business plan.
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‎09-26-2016 10:25

‎09-26-2016 10:25

@Browndog Are you seeing  any kind of error when you log an activity? You should be able to log an activity with no problem.

Out of curiosity, what type of iOS device are you using (ie iPhone 7, iPad air, etc) and what OS version are you on (ie iOS 10, iOS 9.3, etc)?

Lastly, I'd recommend making sure that you are using the latest version of the Fitbit iOS App that was recently released, version 2.27.1. Click here to be redirected to the iOS App Store.

Please keep me posted.

Derrick | Retired Moderator, Fitbit
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‎09-27-2016 04:54

‎09-27-2016 04:54

I'm using an iPhone SE, running iOS 9.3.5 and the most recent version of the Fitbit app. This problem started with a previous phone and a previous version of app. Neither updating hardware nor software has resolved the issue.

When I attempt to log activity on my stationary bike, I get a 'fail to synch' error. I do not have the problem when I log yoga or other activities. It does not matter if I have my phone plugged in or not. It does not matter if I'm connected to wireless or not. It does not matter if I'm eating green eggs and ham or not. Any stationary bike activity fails to sync. Period. Always. Consistently. Repeatedly.

As noted, this problem has persisted for months. It is annoying. It makes Fitbit look inept and uncaring. That I did not have this problem until this last spring makes the problem all the more frustrating and inexplicable. What possessed Fitbit to take a product that worked and turn it into a product that fails?

Sent from my iPhone
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‎09-27-2016 06:14

‎09-27-2016 06:14

To follow up, I tried again to log stationary bike activity using the Fitbit iOS app. Once again, it failed. To quote the resultant message "! Try again to synch." I tried again. No dice. Same message. I tried again. No dice. Same message. How many times must fitbit's customers 'try again' before Fitbit gets the hint: their product is flawed. I will continue to synch via my web account. But please understand, when my Fitbit device breaks, I will find a better, more responsive, and more dependable product. As Einstein once famously said, only the foolish keep
doing the same **ahem**ed thing over and again, in the same **ahem**ed way, with the hope of getting different results.
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