Fitbit charge hr not recording pulse

[100343]

My Fitbit Hr is not recording my pulse.

[MarreFitbit]

It's nice to see you around the Community @100343! 

Occasionally the tracker can have difficulty finding a signal, typically due to the tracker's fit. For example, wearing your band tightly may constrict blood flow in your wrist and affect the signal. We also recommend experimenting with how high you place the tracker on your wrist. When you're not exercising, wearing the tracker just above the wrist bone--as you would a watch--typically works fine. However, moving the tracker up a couple inches can be helpful during high-intensity exercises or exercises that cause you to bend your wrist frequently. If you haven't already done so, please review our recommendations for wear and other tips by going here. 

By default your tracker's heart rate setting is "Auto," which means the heart rate sensors are on when the tracker is on your wrist. To verify you didn't accidentally turn the sensors off, scroll to Settings if you have a Blaze or Surge. (If you have a Charge HR or just prefer using the app or fitbit.com, you can verify/change the Heart Rate setting in those locations.)


If you're wearing the tracker correctly and the heart rate setting isn't turned off, try changing the setting (either Auto to On or On to Auto) and then syncing your tracker. The change won't take affect until you sync. If heart rate still doesn't appear after the sync, try restarting your tracker by following these steps shared by @AlejandraFitbit.

Happy stepping! 

[100343]

I followed all the steps and still no seeing my heartbeat on my Fitbit.

[MarreFitbit]

Thanks for letting me know what you've done @100343.

Well, in this case my best recommendation would be to contact Fitbit Support directly so they can do a deeper investigation to see where the issue is coming from. Just don't forget to mention the steps you've done so far to avoid getting the same ones. 

Have a nice start of the week!