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Fitbit deleting added exercise

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Hi All,

please help, just updated to a sense 2 and having plenty of issues. The main one being if the recorded exercise (run) is wrong - i cannot edit the distance, so i delete the exercise and try to add manually. It gets added for about 5 seconds and disappears. I have signed out of the app and back in but nothing works - just about to give up and just use strava unless someone can help? Is it because I havent migrated to google? Also I am on iphone 15 and up to date IOS.

Thanks, Roy

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