help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit device fell apart

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-01-2019 06:39 - last edited on ‎08-02-2019 11:16 by Fitbit Moderator

‎08-01-2019 06:39 - last edited on ‎08-02-2019 11:16 by Fitbit Moderator

My fifth Fitbit in five years just fell apart literally while  putting on my PJs last night. I really enjoy the community and the functionality when it works but, I’m done spending over $200 a year for something that I can’t rely on.

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎08-02-2019 11:21

‎08-02-2019 11:21

Hi @JoyLaurel, welcome to the Community Forums.

 

Thanks for letting me know about your Fitbit device, and I'm sorry that you're having this experience. I understand where are you coming from as this shouldn't be happening, and let me help you with this. I've checked with our Support Team and apparently they already took your case under their wings. They'll keep working with you via email, so keep an eye on your inbox.

 

Feel free to let me know if you need anything else.

Best Answer
0 Votes