08-25-2018
06:32
- last edited on
08-27-2018
09:01
by
MarcoGFitbit
08-25-2018
06:32
- last edited on
08-27-2018
09:01
by
MarcoGFitbit
Stopped getting the data a few days ago on my iPhone. Steps floors etc
Moderator Edit: Clarified Subject.
08-26-2018 00:14
08-26-2018 00:14
It sounds like the syncing of data between your fitbit and phone has stopped working.
I would try restarting your phone and then restarting your fitbit using this procedure:
https://help.fitbit.com/articles/en_US/Help_article/1186/
Give this a few tries as it doesn't always work. You might also try forgetting the fitbit in your phone's bluetooth settings. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/
08-27-2018 09:05
08-27-2018 09:05
Hello @AnnieMurph59-, thanks for joining us, it's always a pleasure for me to welcome new members to the Fitbit Community. It's great to see you too @SteveH, thanks for all your help.
@AnnieMurph59-, thanks for reporting this situation to me, I really appreciate it. Tell me, since when have you noticed the information not syncing between your phone and your Fitbit device? Have you restarted your Fitbit device following the instructions kindly provided by @SteveH? If you have already tried his recommendations I would like to suggest you the following:
If your device still won't sync, try these steps:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
08-27-2018 10:14
08-27-2018 10:14
08-28-2018 10:00
08-28-2018 10:00
Hello @AnnieMurph59-, I hope you're doing well, thanks for taking the time to reply and let me know know your Fitbit device stopped syncing on Aug. 22.
Tell me, were you able to perform all the troubleshooting steps I've provided earlier? If so, my best recommendation would be setting up your device again in your phone to reset the connection between the phone and your Fitbit device. Don't worry, none of the information already stored in your account will be deleted.
To set up your Fitbit device:
I hope this can be helpful, give it a try and let me know the outcome!
08-28-2018 17:36
08-28-2018 17:36
08-29-2018 07:36
08-29-2018 07:36
Hello @AnnieMurph59-, I hope you're having a great day. Thanks for coming back and let me know that everything is working now after uninstalling and reinstalling the Fitbit app. I'm very glad.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!