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Fitbit device not syncing regularly with 2 iPads.

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‎07-18-2018 12:46 - last edited on ‎07-23-2018 11:17 by Moderator Alum

‎07-18-2018 12:46 - last edited on ‎07-23-2018 11:17 by Moderator Alum

Fitbit won’t update or sync regularly on one of my two ipads that have the fitbit app.   Syncs regularly on one ipad but not the other

 

Moderator Edit: Clarified Subject.

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‎07-23-2018 11:19

In response to rickmerkel

‎07-23-2018 11:19

Hello @rickmerkel, thanks for joining the Fitbit Community, it's great to have you on board. It's great to see you too @Julia_G, thanks for all your help. Smiley Happy

 

@rickmerkel, thanks for bringing this to my attention and for taking the time to reply and let us know your issue has now been fixed. Please note that you can only sync to one mobile device at a time, which is why it's possible you were experiencing trouble syncing. My best recommendation would be turning off one of the iPads before syncing with the other one.

 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

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3 REPLIES 3

‎07-19-2018 05:56

‎07-19-2018 05:56

Hi, @rickmerkel, is one of your iPads an older model?  On the early models of iPad you view your Fitbit stats, but cannot sync.

Sense, Charge 5, Inspire 2; iOS and Android

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‎07-19-2018 09:58

In response to Julia_G

‎07-19-2018 09:58

Hi Julia...all fixed...can only sync to one device efficiently...
Thx

Sent from my iPad
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‎07-23-2018 11:19

In response to rickmerkel

‎07-23-2018 11:19

Hello @rickmerkel, thanks for joining the Fitbit Community, it's great to have you on board. It's great to see you too @Julia_G, thanks for all your help. Smiley Happy

 

@rickmerkel, thanks for bringing this to my attention and for taking the time to reply and let us know your issue has now been fixed. Please note that you can only sync to one mobile device at a time, which is why it's possible you were experiencing trouble syncing. My best recommendation would be turning off one of the iPads before syncing with the other one.

 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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