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Fitbit device not syncing with my iPhone.

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‎01-12-2019 11:09 - last edited on ‎01-14-2019 07:33 by Moderator Alum

‎01-12-2019 11:09 - last edited on ‎01-14-2019 07:33 by Moderator Alum

My Fitbit isn’t syncing to my iphone

 

Moderator Edit: Clarified Subject.

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‎01-12-2019 12:34 - edited ‎01-14-2019 08:39

‎01-12-2019 12:34 - edited ‎01-14-2019 08:39

@DanaWilliams  Not a guarantee, but this is my usual way of approaching this problem

  • Restart your Fitbit
  • If that doesn't work, turn off your phone, restart your tracker, turn your phone back on

Just to be complete

  • Which Fitbit are you using?
  • What model iPhone do you have?
  • Do you have the current version of the app?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎01-14-2019 07:37

In response to LZeeW

‎01-14-2019 07:37

Hello @DanaWilliams, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @LZeeW, thanks for all your help. Smiley Happy

 

@DanaWilliams, I appreciate your participation in the Forums and for sharing your experience wtih us. If you have already tried th troubleshooting steps kindly provided by @LZeeW and you're still having trouble, please reply with the information requested, this will be very helpful for us to check this further and determine what we should do next. 

 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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