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@DanaWilliams Not a guarantee, but this is my usual way of approaching this problem
- Restart your Fitbit
- If that doesn't work, turn off your phone, restart your tracker, turn your phone back on
Just to be complete
- Which Fitbit are you using?
- What model iPhone do you have?
- Do you have the current version of the app?
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Hello @DanaWilliams, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @LZeeW, thanks for all your help. 
@DanaWilliams, I appreciate your participation in the Forums and for sharing your experience wtih us. If you have already tried th troubleshooting steps kindly provided by @LZeeW and you're still having trouble, please reply with the information requested, this will be very helpful for us to check this further and determine what we should do next.
Thanks for your patience and understanding, we'll be waiting to hear from you.
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