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Fitbit device showing incorrect time and date.

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‎08-11-2018 18:59 - last edited on ‎08-13-2018 05:25 by Moderator Alum

‎08-11-2018 18:59 - last edited on ‎08-13-2018 05:25 by Moderator Alum

Clock thinks it is October...can't get it to change. It does know the time.

 

Moderator Edit: Clarified Subject.

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‎08-13-2018 05:30

In response to ACG

‎08-13-2018 05:30

Hello @Lucyssi, thanks for joining us, it's a pleasure for me to welcome you to the Fitbit Community. It's nice to see you too @ACG, thanks for all your help. Smiley Happy

 

@Lucyssi, thanks for bringing this to my attention. The reason your Fitbit device is not showing the correct time is because it might have not synced in a long time as when the device syncs, it automatically syncs the time and date as well, reflecting the one on your phone. If you have already tried the troubleshooting steps @ACG kindly provided and the device it not updating the correct time, please let me know so I can determine what should we do next. 

 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

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‎08-12-2018 21:53

‎08-12-2018 21:53

Hello @Lucyssi

Normally once you do a sync, it will change to the correct time and date. 

 

Syncing
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=RelatedArticle

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ALAN | VAN,B.C. Canada Community Council Member

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‎08-13-2018 05:30

In response to ACG

‎08-13-2018 05:30

Hello @Lucyssi, thanks for joining us, it's a pleasure for me to welcome you to the Fitbit Community. It's nice to see you too @ACG, thanks for all your help. Smiley Happy

 

@Lucyssi, thanks for bringing this to my attention. The reason your Fitbit device is not showing the correct time is because it might have not synced in a long time as when the device syncs, it automatically syncs the time and date as well, reflecting the one on your phone. If you have already tried the troubleshooting steps @ACG kindly provided and the device it not updating the correct time, please let me know so I can determine what should we do next. 

 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes