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Fitbit device showing incorrect time and date.

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‎08-11-2018 18:59 - last edited on ‎08-13-2018 05:25 by Moderator Alum

‎08-11-2018 18:59 - last edited on ‎08-13-2018 05:25 by Moderator Alum

Clock thinks it is October...can't get it to change. It does know the time.

 

Moderator Edit: Clarified Subject.

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‎08-13-2018 05:30

In response to ACG

‎08-13-2018 05:30

Hello @Lucyssi, thanks for joining us, it's a pleasure for me to welcome you to the Fitbit Community. It's nice to see you too @ACG, thanks for all your help. Smiley Happy

 

@Lucyssi, thanks for bringing this to my attention. The reason your Fitbit device is not showing the correct time is because it might have not synced in a long time as when the device syncs, it automatically syncs the time and date as well, reflecting the one on your phone. If you have already tried the troubleshooting steps @ACG kindly provided and the device it not updating the correct time, please let me know so I can determine what should we do next. 

 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

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‎08-12-2018 21:53

‎08-12-2018 21:53

Hello @Lucyssi

Normally once you do a sync, it will change to the correct time and date. 

 

Syncing
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=RelatedArticle

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

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Fitbit Charge - How to Reboot or Restart
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In this short video, we will go over the simple process of rebooting or restarting your fitbit Charge. You do this when the device is not responding. This won't erase any fitness activity. 1. Plug in the USB charging cable 2. PRESS & HOLD the button for 10 seconds, until you see the fitbit logo ...
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‎08-13-2018 05:30

In response to ACG

‎08-13-2018 05:30

Hello @Lucyssi, thanks for joining us, it's a pleasure for me to welcome you to the Fitbit Community. It's nice to see you too @ACG, thanks for all your help. Smiley Happy

 

@Lucyssi, thanks for bringing this to my attention. The reason your Fitbit device is not showing the correct time is because it might have not synced in a long time as when the device syncs, it automatically syncs the time and date as well, reflecting the one on your phone. If you have already tried the troubleshooting steps @ACG kindly provided and the device it not updating the correct time, please let me know so I can determine what should we do next. 

 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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