Fitbit flex needs updated app

[Ghandalf54]

This afternoon, when I tried to sync my Fitbit Flex to my iPhone 8, I got the message “this version is no longer compatible with your Flex.Your device may not be able to connect with the app until you update.”  When I click on the update app button, it takes me to the app that is already installed.  Suggestions? I can’t get through to customer service. 

[Odyssey13]

Hi @Ghandalf54  have you updated your phone and the app? The Flex was retired a few years ago and the latest firmware for it is 7.8.8 and I'm not sure they will update that any further. Did you check to see what version of the app you have? Customer service may be having problems, did you see the banner at the top of the page?

Due to recent events affecting our operations, support options are limited and wait times are longer than usual. Visit our help site for answers to many common questions and other self-service options.

[Ghandalf54]

Thanks for the reply. Magically an hour after my post, it started syncing again.

Moderator Edit: Personal info removed

[Odyssey13]

Wonderful news @Ghandalf54  and thanks for coming back to let us know. Please return to your post and select edit from the pull down menu to remove your personal information. Being a public forum, it's best not to have it on there.