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Fitbit flex will not sync

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‎01-05-2016 18:48

‎01-05-2016 18:48

Hi, 

i got my fitbit flex only a few weeks ago and up until Monday has been working fine. It willl no longer sync to my iphone or computer. On the iphone app it always just says looking before showing the last sync date which was Monday. I have tried everything including resetting the fitbit multiple times, reinstalling the app and updating my phone to the latest ios software. I recently removed this flex from my device and now am trying to reconnect it but it is not found by my device.
Does anyone have any ideas on how to fix this???

Thanks

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‎01-06-2016 03:51

‎01-06-2016 03:51

Welcome to the Forums @teayarn. I appreciate the efforts you put in trying to fix the syncing inconvenience you have. I think that it is time for you to contact our Support Team and tell them which steps you have tried so far to fix this issue. For a faster solution you can contact them via chat or phone.

 

Let me know the outcome! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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