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Fitbit friends show as inactive when they're not.

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‎05-08-2018 03:40 - last edited on ‎05-09-2018 10:54 by Moderator Alum

‎05-08-2018 03:40 - last edited on ‎05-09-2018 10:54 by Moderator Alum

Why does after a while on my friends list it says they are  inactive but I know they are not? How do I get this too stop? 

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
3 REPLIES 3

‎05-10-2018 08:53

‎05-10-2018 08:53

Hello @Tori22, I hope you're doing well, it's nice to see you around. Smiley Happy

 

I appreciate you have brought this to my attention. Tell me, do you see a lot of friends as inactive even though you're positively sure they're not? How many are they? It's always possible the app is not updating correctly, which is why I would like to suggest you to try the following:

 

  • Force quit the app
  • Log out from the app, restart your phone and try again.

If your friends are still showing as "inactive" even when they're not, please reply to me so I can check this further. 

 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer

‎06-10-2019 11:16

In response to MarcoGFitbit

‎06-10-2019 11:16

@MarcoGFitbit This is happening with mine as well. I did as you suggest, but they still show inactive. 

Best Answer

‎01-08-2020 12:39

In response to ashmorde

‎01-08-2020 12:39

My profile states that I am inactive and I’m not. Yet my dashboard shows all my stats. Why?

Best Answer