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Unable to clear notifications, MyFitnessPal not syncing and help articles

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‎01-04-2020 08:35 - last edited on ‎01-08-2020 13:14 by Fitbit Moderator

‎01-04-2020 08:35 - last edited on ‎01-08-2020 13:14 by Fitbit Moderator

Language in help switches from English. I’m unable to clear all notifications from Fitbit. Lastly, even though I have setting set to sync all day it frequently does not sync in My Fitness Pal?

 

Moderator edit: Subject for clarity 

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‎01-08-2020 13:13

‎01-08-2020 13:13

Hi @PatriceB, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing your concerns to my attention. In regards the help articles, I'd like to let you know that we are aware of this situation and working to resolve it as soon as possible. About the notifications that you're unable to clear, can you please let me know if you're referring to the notifications received in your Fitbit account or the ones from your Fitbit device? Also, which Fitbit and iOS devices are you using? 

 

If you're experiencing difficulties with MyFitnessPal, I suggest you to check the information that's specified on our help article: How do I connect my Fitbit account with another app? and let me know how it goes.

 

Keep me posted.

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