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Fitbit iOS update and notifications

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‎10-29-2017 09:04 - last edited on ‎10-30-2017 07:53 by Moderator Alum

‎10-29-2017 09:04 - last edited on ‎10-30-2017 07:53 by Moderator Alum

How long is it going to take Fitbit to fix all the iOS issues.  I have issues sync’omg, the app crashes randomly, I have to login to my account every time the app closes and notifications no longer work on my Blaze.  Basically, what was once a stable & useful app is now no better than a $20 tracker that you buy in a checkout line.  And why is it taking so long for Fitbit to address and fix all these issues. This is terrible, unacceptable and concerning.... I used to think your customer service and products were leading edge.  Now I’m considering another brand

 

Moderator Edit: Word choice

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‎10-30-2017 07:59

‎10-30-2017 07:59

Hello @bksurge, have a warm welcome to the Fitbit Community, it's great to have you on board. 

 

Thank you for your suggestion. We're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers.

 

Our team is still working towards a prompt and proper resolution of the issues that have been affecting the latest versions of the Fitbit app. Please keep an eye on this post to know when an update is released and what has been changed or fixed.

 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎11-06-2017 08:24

In response to MarcoGFitbit

‎11-06-2017 08:24

Thank you for the follow up.  I am still not aware of the bug fixes being corrected yet.  I have loaded all updates to my blaze as well as the iOS app updates and the issue still remains that text message notifications are still not functioning.

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