Welcome to the Fitbit Community, @LiisaF. I am sorry for the delayed response.
I am sorry to hear your Fitbit isn't logging steps. Thanks for trying to resolve this, I understand how you are feeling and I am here to help. I would like to confirm if your Fitbit device is paired to your Fitbit account? You can confirm the steps to pair your Fitbit device at How do I set up my Fitbit device?
If your device is paired, please make sure it is syncing. If you experience any difficulties with syncing, please try our troubleshooting instructions at Why won't my Fitbit device sync?
Keep me posted on the outcome. I'll be around if you have any additional questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
