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Problems with app after update

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‎05-04-2020 04:33 - last edited on ‎05-06-2020 19:00 by

‎05-04-2020 04:33 - last edited on ‎05-06-2020 19:00 by

After I updated my app yesterday, it is as if it has frozen. Cannot log food, exercise, view sleep etc. 

 

 

Moderator edit: subject for clarity

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‎05-06-2020 18:59

‎05-06-2020 18:59

Welcome to the Fitbit Community, @JanineSA. I am sorry for the delayed response.

 

I am sorry to hear the Fitbit app is frozen after the latest update. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend doing the following:

 

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app. 
  3. Reboot your phone.
  4. Open the Fitbit app and log back in to your account.

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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