Fitbit not pairing with iPhone 7+

[Cass12345]

I have a iPhone 7 Plus and my fit bit has been pairing  for the past hour, I am just wondering how long it takes to pair and if it needs to be charged while in the process of pairing? 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Cass12345, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention, have you restarted your tracker and your phone already? If so, I would like to suggest you the following:

• Make sure you have a strong WiFi signal
• Make sure there are no other Bluetooth devices around that might interfere with the setup process. 
• Restart your tracker again, then plug it in and make sure it's charging
• Restart your phone once again. 
• Try to set up your tracker as a new device once again:
  1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
  2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  3. Choose your tracker and follow the onscreen instructions to continue
  4. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and if your tracker is still not able to set up, please reply to me so I can check this further. Additionally, if there's anything else I can do for you, please feel free to reply as well. 

[Cass12345]

Thank you so much for the help all went great in the end!! 

[MarcoGFitbit]

Hello @Cass12345, thanks for taking the time to reply and let me know your issue has now been resolved. I'm very glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Jbaj]

I am having the same problem with my Fitbit charge 2. I was on the phone for at least 30 minutes with a tech and it still is not pairing. The lights on the bottom of the Fitbit are not lit up. 

Fyi. This is my second one. They sent me one and it wouldn’t connect so I returned it and now this one won’t connect. Frustrating 

[colleenstevenso]

Hi I just got a new iphone7 and cannot sync with my fitbit. I've tried everything you recommended and no luck. I'd love some pointers.

Thanks!

[Jbaj]

Have you tried turning your Fitbit off, reinstall the Fitbit app. Open Fitbit go into Settings, Charge 2 or whatever you have, Add device, while it’s searching turn your Fitbit back on.
Hope this helps.
FYI apparently there is a software app snafu in setting up replacement Fitbits. No eta as to when it will be fixed but until it is you can’t set your Fitbit up. Mine has been down over a month(and my Fitbit that was replaced was only 7 months old). Not cool at all.

Sent from my iPhone

[SunsetRunner]

I share your frustration.

After the normal troubleshooting steps, I did a chat with tech support and they said "your device needs replacement"

So I said OK, and bought a Versa.

I get the same error.  cannot contact fitbit.com

I'm beyond frustrated.  Not only am I sending my new versa back, but unless this is corrected quickly, I'm going to become a huge advocate of not buying a fitbit.   Beyond frustrated.

[Jbaj]

I agree. I bought the Charge 2 because I have Afib and need to keep up with my bpm and steps. And they informed me the Fitbit is not a medical device! However one of their selling points is the bpm feature.

Good luck.

Sent from my iPhone

[MarcoGFitbit]

Hello @Jbaj and @colleenstevenso, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @SunsetRunner, I hope you're doing well. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. In case you're having trouble syncing, please try the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

Now, if your issue is related with setting up your tracker or watch in your account, check the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your device
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the device one more time. 

Please note that as indicated by our Support Team, Fitbit products and services are not a medical devices, and are not intended to diagnose, treat, cure or prevent any disease. 

Thanks for your patience and understanding, feel free to reply in case you need anything else. 

[colleenstevenso]

Thank you I figured it out. Had to remove the Bluetooth connection in my old phone. Thanks!

[MarcoGFitbit]

Hello @colleenstevenso, I hope you're doing well. Thanks for taking the time to reply and let us know your issue has now been resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Jbaj]

My issue has NOT been resolved. I am still without my Fitbit. 6 weeks now. 

[MarcoGFitbit]

Hello @Jbaj, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back. Would it be possible for you to let us know the exact list of troubleshooting steps you've tried so far? This will be very helpful for us to check this further. Additionally, please reply with the following information:

1. iPhone model you're using. 
2. OS version running on your phone.
3. App version (go to Account > Help to get it)
4. Tracker version (tap on the tracker's image in the app to get it)

Thanks for  your patience and understanding, we'll be waiting to hear from you. 

[Jbaj]

All of that has been listed and is in my file.

Sent from my iPhone

[SunsetRunner]

@MarcoGFitbit  Syncing problems are all over the Help forum: Charge 3, Charge 2, Versa, etc, and in all apps: iOs, Android, Win 10.  Support admits it over the phone and in on-line chats.

How about you put a sticky topic in each forum saying that there is a problem with syncing. You will save lots of time of many yet loyal users by doing so.

[MarcoGFitbit]

Hello @SunsetRunner and @Jbaj, I hope you're doing well 

I appreciate your participation in the Forums and for having posted your feedback. @SunsetRunner, please note that syncing issues are different for each user and many of them have resolved it after performing troubleshooting steps, so we need to dig deeper on the root of the issue with those who are still having issues. 

@Jbaj, I understand you have already provided that information to our team, but please note that this is a public Forum and your information might be the same as other users, so they can use your information as reference when trying to resolve their issues. Please reply to us with the information requested so we can determine what we should do next. 

Thanks for your patience and understanding, have a great day.