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Fitbit not recording heartrate for workouts

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‎07-30-2019 23:49

‎07-30-2019 23:49

Is anybody experiencing a similar issue where your Fitbit is no longer recording heartrate for a workout?  Thishas been the case since the app has been updated. I think it contains a bug. 

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8 REPLIES 8

‎07-31-2019 00:16 - edited ‎07-31-2019 00:17

‎07-31-2019 00:16 - edited ‎07-31-2019 00:17

Yes. I have the same issue. 

Heart rate is shown in the daily graph, but the heart rate graph for tracked exercise no longer appears. 

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‎08-01-2019 13:18

‎08-01-2019 13:18

Same here. All of these issues I’m having are so frustrating! 

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‎08-01-2019 17:36

In response to SarahRy

‎08-01-2019 17:36

The last time the app tracked minutes in different heart rate zones was Sunday 7/28. This is really annoying

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‎08-01-2019 18:58

In response to MickeyM

‎08-01-2019 18:58

Yes. Same issue. Annoying. 

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‎08-09-2019 09:10

‎08-09-2019 09:10

Yep. I was getting ready to report it. It used to. Now it doesn’t. Not happy. 

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‎08-09-2019 10:12 - edited ‎08-09-2019 10:23

‎08-09-2019 10:12 - edited ‎08-09-2019 10:23

Same. No heart rate data on my Alta heart rate device. My maps of my runs are not accurate either as it showed me running at the beach. In Ohio. 

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0 Votes

‎08-10-2019 11:18

‎08-10-2019 11:18

Yes. HR doesn’t show up in workouts since July 28. I’m using an Ionic, but I thinks it’s the iOS app that has the bug. 

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0 Votes

‎08-11-2019 11:39

In response to KonaKai2003

‎08-11-2019 11:39

I have HR recorded as late as August 9:

 

 

IMG_6091.PNG

 

 

My August 10 walk with connected GPS is not showing HR anymore:

 

 

IMG_6092.PNG

 

 

Which version of app you are using?  I am still using 2.95 (839).  I have been refusing to update as there are so many horror stories about updates bricking the trackers: sync, battery, blank screen etc.  I can live without that.

 

If HR is disappearing regardless of app version, Fitbit may have decided to move the HR to a premium service.

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