Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @Lisajr & @Luv2chearts welcome to the Community! I'd recommend the following steps:
2. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.
3. Reboot your iOS device.
If the steps above don't resolve the problem, I would then recommend:
1. Opening your iOS settings and forgetting the Bluetooth bond between your tracker and phone.
2. Reboot your mobile device.
4. Turn on notifications by: tapping the account button in the bottom right-hand corner > tap your tracker > find the option to turn on notifications and turn them on.
Hope this helps!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @Lisajr & @Luv2chearts welcome to the Community! I'd recommend the following steps:
2. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.
3. Reboot your iOS device.
If the steps above don't resolve the problem, I would then recommend:
1. Opening your iOS settings and forgetting the Bluetooth bond between your tracker and phone.
2. Reboot your mobile device.
4. Turn on notifications by: tapping the account button in the bottom right-hand corner > tap your tracker > find the option to turn on notifications and turn them on.
Hope this helps!
Best Answer