09-26-2018
10:02
- last edited on
09-27-2018
06:57
by
MarcoGFitbit
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09-26-2018
10:02
- last edited on
09-27-2018
06:57
by
MarcoGFitbit
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Ever since update my fitbit is not syncing with my phone, everything is current as far as updates go have tried deleting app and hard reset on phone and still not syncing, says it is looking
Moderator Edit: Clarified Subject.

09-27-2018 06:59
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09-27-2018 06:59
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Hello @BkDiakur, thanks for joining the Fitbit Community, it's great to have you on board.
I appreciate your participation in the Forums and for having taken the time to report this to me. I would like to thank you for let us know about the troubleshooting steps you've tried so far. At this moment I would like to suggest you the following:
- Force quit the Fitbit app.
- Go to Settings > Bluetooth and turn Bluetooth off and back on.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart your phone again.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart it.
- If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
- If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.

