help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit not syncing excercise times with active minutes

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-27-2016 09:58

‎08-27-2016 09:58

Yesterday I left work with 11 active minutes calculated from work. I went on a 20 minute walk and followed up with 10 minutes of stretching. The activity counter only calculated 26 active minutes when I input my walk, but when I input my stretching it calculated only 10 active minutes for the day. Today I did 25 minutes of circuit training and 10 minutes of stretching and Fitbit only calculated 17 active minutes
Best Answer
1 REPLY 1

‎08-29-2016 07:53

‎08-29-2016 07:53

@SunsetRunner Welcome to our Community! Did you log any of these activities manually? If you did, for how long? If you log activities then it will override what your tracker recorded and this may be the reason your active minutes decreased. If this is not what it is happening then let me know more details so I can better assist you.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes