06-22-2018 13:33
06-22-2018 13:33
Data from Fitbit not transferring to MyFitnessPal
Answered! Go to the Best Answer.
06-27-2018 12:04 - edited 06-27-2018 12:06
06-27-2018 12:04 - edited 06-27-2018 12:06
Hi Everyone, we are aware of current issues with MFP and Fitbit syncing. MFP is currently working on this issue. You can follow the progress in this thread. Thanks for your reports and patience.
Actively managing your weight? Find accountability buddies on the Manage Weight board
06-22-2018 15:53
06-22-2018 15:53
Hi, @Kcoleman6! I would suggest going on the Fitbit dashboard, disconnecting the two apps, and reconnecting them again to see if that gets them syncing again.
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06-24-2018 18:44
06-24-2018 18:44
Have done this multiple times. It works to sync once. It will not sync automatically. Frustrating.
06-25-2018 03:59
06-25-2018 03:59
I have reloaded both and turned off and on phone- nothing seems to help.
06-25-2018 05:52
06-25-2018 05:52
I’ve been having the same problem for several days. Third instance of these issues in the past two weeks. Frustrating.
06-25-2018 06:16
06-25-2018 06:16
06-25-2018 06:19
06-25-2018 06:19
It's an issue on the MFP side, not the Fitbit side, so you just need to wait it out until MFP get it fixed. This happens periodically and I have found that there's no point disconnecting/reconnecting etc as it doesn't make any difference. There is something on the MFP server that needs resetting and once that's done, it will (should) start syncing correctly. It's very frustrating as it always seems to happen over a weekend when no one is around to work on it.
06-26-2018 15:09
06-26-2018 15:09
06-26-2018 15:26
06-26-2018 15:26
06-26-2018 15:53
06-26-2018 15:53
06-26-2018 18:29
06-26-2018 18:29
Mine is still not syncing either.
06-26-2018 18:35
06-26-2018 18:35
06-26-2018 18:37
06-26-2018 18:37
06-27-2018 12:04 - edited 06-27-2018 12:06
06-27-2018 12:04 - edited 06-27-2018 12:06
Hi Everyone, we are aware of current issues with MFP and Fitbit syncing. MFP is currently working on this issue. You can follow the progress in this thread. Thanks for your reports and patience.
Actively managing your weight? Find accountability buddies on the Manage Weight board