Fitbit not syncing with iOS devices

[LEHI]

Suddenly my Fitbit one has stopped  with my iPhone and my iPad    It just keeps indicating it's looking   Oh I get it to sync again

Moderator Edit: Clarified Subject.

[CarlyYoung]

I am having the same problem what is going on??

[Olga1609]

I'm also having the same problem with My Fitbit flex is not syncing with my phone. It just keeps saying that it's searching and that's it. Does anyone know how to get it to work again?

[LEHI]

That's what mine's doing...searching all afternoon. My phone, iPad and MacBook. They're all seeking. Tried uninstalling then installing app, but same thing.

Sent from my iPad


Sent from my iPad

[ruthmac]

mine is doing this as well   and also 11 days behind on the calendar

[ruthmac]

any adivice  i was thinking of removing the device from my phone ,then installing it again ?

[LEHI]

I removed & reinstalled; it didn't help. And now, although still has battery, it seems to have died completely.....

Sent from my iPad


Sent from my iPad

[MarcoGFitbit]

Hello @LEHI, @CarlyYoung and @Olga1609, thanks for joining us, it's great to have you on board. It's nice to see you around @ruthmac. 

Have you updated the Fitbit app and tried to restart your tracker lately? If so, I would like to suggest the following:

1. Restart your phone
2. Make sure there are no other Bluetooth devices around when trying to sync. (If you're using several devices, select one and turn off the others)
3. Turn off the Bluetooth on your device for 15 seconds and turn it back again.

In case this doesn't do the trick, my recommendation would be setting up your tracker as a new device:

1. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue.
3. When the app asks you to replace your current tracker, please replace it and continue with the process.

Please give it a try and keep me posted in case you need anything else! 

[LEHI]

Sadly, neither solution worked. When I tried to set it up as a new device, it couldn't find it. It said to charge it but it's fully charged. When I get home, I'll try charging again....

How long does Fitbit one typically last? I've had this about 3.5 years
Thanks!

Sent from my iPad


Sent from my iPad

[Olga1609]

What I did and it finally worked was I logged out the app charged it and while it's charging I reset it and tried everything again and finally it worked

Sent from my iPhone

[MarcoGFitbit]

Hello @LEHI and @Olga1609, I hope you're doing well. 

@LEHI, after charging your tracker, was any of your devices able to find it? Usually, the battery of the trackers varies depending on the model. Which tracker do you have?

@Olga1609, I'm very glad your tracker is now working correctly again, I really appreciate you've taken the time to let me know. 

In case you need anything else, please feel free to reply, happy stepping! 

[LEHI]

Finally, it's working! Thank you so much for the help!

Sent from my iPad


Sent from my iPad

[MarcoGFitbit]

Hi @LEHI, I hope you're having a great day! 

Thanks for taking the time to update me, I'm very glad your issue has now been resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Happy stepping! 

[Marylin49]

Mine wouldn't sync with my phone without having to open the app constantly...if I don't open it, it will leave multiple days blank.  I even have background app refresh on...what's the deal?

I have the One.

[MarcoGFitbit]

Hello @Marylin49, thanks for joining us, it's great to have you on board! 

Generally, Fitbit trackers only sync when the Bluetooth on your phone is turned on and you open the Fitbit app. In order for your tracker to sync on the background, please open the Fitbit app, tap on the Account icon on the top right corner, then on your tracker's name and enable the All-Day Sync option. Please remember to keep on the Bluetooth in your phone so the tracker can sync in the background.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Marylin49]

Thanks so much - just checked and that's already on, I never turn Bluetooth off...it's still not working. 😞

[Marylin49]

Thanks so much - just checked and that's already on, I never turn Bluetooth off...it's still not working. 😞

[Esya]

@Marylin49

Did you already try to restart your tracker in the meantime? If not I suggest you give it a go. You can find how to do so in this help article.

[Blindie]

I've reset fit bit charge HR 

 Uninstalled app per customer support and deleted device from app per customer support. Now I cannot even add charge HR as it's searching searching searching searching searching 

This has been going on for two weeks

[MarcoGFitbit]

Hi @Marylin49, I hope you're having a great day, thanks for taking the time to reply. It's a pleasure for me to welcome you to the Community @Blindie and it's nice to see you around too @Esya! 

@Marylin49, as @Esya suggested, have you tried to restart your tracker? If so, my recommendation would be setting up your tracker as a new device to reset the connection between your tracker and your phone. 

To set up your tracker as a new device:

1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue
3. When the app asks you to replace your current tracker, please replace it and continue with the process.

@Blindie, if your tracker is not being recognized by your phone when you're trying to set it up, please try the following:

1. Restart your tracker once again and let it plugged in and charging. 
2. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
3. Restart your phone 
4. Open the Fitbit app and try to set up your tracker once again. 

Please make sure there are no other Bluetooth devices as they might interfere with the set up process. In case your tracker is not setting up, I'd recommend using a computer instead. Please check @MarreFitbit's excellent instructions in how to set up your device using a computer. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else!