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Fitbit not syncing

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‎05-27-2021 04:14

‎05-27-2021 04:14

I performed the troubleshooting specified in that help article, but my device still hasn’t been syncing since Saturday May 1st. I have an Apple IPhone with IOS 14.5 on it. 
I tried forgetting my Ionic from my Bluetooth settings on the phone. Then going into the FItbit app to pair the ionic again. No change.

My iPhone is on the latest IOS update and connected to wi-fi. No other Bluetooth connections, other than the Ionic, are active on my phone. My Ionic was well charged. I tried toggling the Bluetooth on/off on my phone, and closing/re-launching the Fitbit app. I’ve done a soft reset on my phone and Fitbit, which seemed to temporarily sync and show my steps data, but then it quickly disappeared and displayed 0 steps as if nothing synced. This is the only Fitbit device on my account. I also tried installing the app on my iPad and seeing if it would sync to that device, but it would not sync at all still.

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‎05-27-2021 08:35

‎05-27-2021 08:35

Mine isn’t syncing either. And it’s loosing time. I feel like I’ve seen a lot of people say this to the point I’m thinking it’s a software issue on fit bit’s end and not our phone or watches individually. So frustrating. 

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‎05-27-2021 18:06

In response to SunsetRunner

‎05-27-2021 18:06

Welcome to the Fitbit Community, @JasonVe @SunsetRunner.

 

@JasonVe Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. You can confirm our complete troubleshooting tips in Why can't I set up my Fitbit device?

 

@SunsetRunner I am sorry that you are experiencing the same issue. I understand how you are feeling about this situation. I noticed that you contacted our Support team and recommend continue working with them. I know they will be glad to help you out and provide a solution. You can check our troubleshooting instructions to resolve the syncing issue in Why won't my Fitbit device sync?

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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