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Inaccurate exercise tracking

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‎05-26-2021 05:33 - last edited on ‎05-27-2021 15:25 by

‎05-26-2021 05:33 - last edited on ‎05-27-2021 15:25 by

Does anyone have a trick or fix for inaccurate exercise tracking? I have the Inspire 2, so I'm tracking exercise from my iPhone 12 (which i upgraded to when it came out to see if it would be more accurate than my old phone) but I'm getting extremely jagged lines as its tracking me, which is effecting the actual distance.... I'm walking the same routes I always have, but the difference in distance is crazy... Just looking at the Fitbit App the same route I did last year at 4.5 miles, was 5.2 yesterday.... Its to the point that I've started using another app to get an accurate distance. 

 

Yesterday I deleted the Fitbit app, removed the Inspire 2 from Bluetooth connection, restarted my phone, added everything back, turned WiFi off before hitting the road and I still had terrible issues and incorrect data at the end of my walk. (Fitbit had me at 5.2 miles and Map my Walk had me at 4.5 miles) 

I've already reached out to support twice with no help... anyone have a trick or fix for this? I'm ready to go to a different brand, which is frustrating after spending so much money with Fitbit. 

 

 

Moderator edit: subject for clarity 

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‎05-27-2021 15:24

‎05-27-2021 15:24

It’s good to see you in the community, @kdubs11.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I am sorry to hear about the frustration this situation has caused. Since you've been in touch with our Support team regarding this and continue experiencing the issue, I recommend contacting our team back as they have already all the details and special tools to continue assisting you. I know they will be glad to help you out and provide a solution. For more information about accuracy of Fitbit devices, see How accurate are Fitbit devices?

 

Have a good day.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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