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Fitbit on iPhone not counting steps after the latest update

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‎12-06-2016 07:19 - last edited on ‎12-08-2016 04:03 by Moderator Alum

‎12-06-2016 07:19 - last edited on ‎12-08-2016 04:03 by Moderator Alum

 After the latest update my Fitbit on my iPhone no longer keeps track of my daily steps when I'm not actually exercising.  

 I've checked Settings over and over again to see if there issomething turned off or something that I've missed 

 How can I get this to go back recording every step I take in the course of the day ?

 

Moderator Edit: Clarified Subject.

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‎12-08-2016 04:07

‎12-08-2016 04:07

Hello @Ewall, welcome to the Fitbit Community!

 

Do you have a Fitbit tracker linked to your account or are you using MobileTrack for iPhone? If you're using a tracker, I'd like to suggest restarting it to check if it starts counting steps again. 

 

If you're using MobileTrack, please try the following:

  1. Logout from the Fitbit app,
  2. Restart your phone
  3. Log back in and check if your steps get updated.

Give it a try and if you need anythign else, feel free to reply! Smiley Wink

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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