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Fitbit one

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‎07-19-2016 14:23

‎07-19-2016 14:23

A week ago my Fitbit one just stopped syncing with my phone. I have tried deleting it and it won't register again. Have also tried to set up a new account and it doesn't help. The Fitbit seems to still work but the app does not seem to recognise it. Any suggestions?
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‎07-19-2016 14:48

‎07-19-2016 14:48

@Louise29 Welcome to the Fitbit Community!


I'd recommend re-pairing your tracker to your account using the replacement setup process. Click here for instructions.

Keep me posted if this helps!

Derrick | Retired Moderator, Fitbit
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