help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit one

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-19-2016 14:23

‎07-19-2016 14:23

A week ago my Fitbit one just stopped syncing with my phone. I have tried deleting it and it won't register again. Have also tried to set up a new account and it doesn't help. The Fitbit seems to still work but the app does not seem to recognise it. Any suggestions?
Best Answer
0 Votes
1 REPLY 1

‎07-19-2016 14:48

‎07-19-2016 14:48

@Louise29 Welcome to the Fitbit Community!


I'd recommend re-pairing your tracker to your account using the replacement setup process. Click here for instructions.

Keep me posted if this helps!

Derrick | Retired Moderator, Fitbit
Best Answer