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Fitbit shut down

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‎10-16-2019 05:39

‎10-16-2019 05:39

Vertical lines appeared across my screen. Then  my Fitbit started acting up, blinking uncontrollably and just shut down. It also got very hot. What should I do? Please help. 

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‎10-16-2019 12:22

‎10-16-2019 12:22

Hello and welcome @Lina2bFit 

I see your having trouble with your Fitbit Tracker. Normally restarting the Fitbit would resolve most issues but because you said it’s also “very hot” I think it would be better to err on the side of caution and suggest that you should call Fitbit Customer Service before any other troubleshooting steps can be offered. You can find ways of contacting Fitbit Customer Service here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB

Keep me posted 

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‎10-16-2019 19:32

‎10-16-2019 19:32

Mine crashed and died after the update! Just went black and dead. Fitbit did nothing to help me other then offer a discount on a new but cheaper model watch which was just not an acceptable response to this sort of issue. I got an Apple Watch today so I don’t need to worry about this happening again with another iOS update. 

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