04-01-2017 00:24
04-01-2017 00:24
Why has my Fitbit app not reset my steps back to 0
04-01-2017 01:25
04-01-2017 01:25
That's happened to me today too, it says I've done 11,000 steps but I've just woken up!
04-01-2017 13:38
04-01-2017 13:38
Same is happening with me. My steps/calories burned duplicated from yesterday.
I'm in New Zealand and our clocks went back an hour last night. I wonder if that has anything to do with it?
04-01-2017 14:39
04-01-2017 14:39
I'm in Australia and mine's done the same. I assumed it was clock related, I'm pretty sure I remember some US users complaining about the same thing when their clocks went back.
04-01-2017 14:43
04-01-2017 14:43
It could be but I'm in the UK and our clocks changed last week and it was fine so I don't know!
04-02-2017 07:16 - edited 04-02-2017 07:17
04-02-2017 07:16 - edited 04-02-2017 07:17
I'm having the same problem. I woke up with 13,800 steps. Last night at midnight, my fitbit flex 2 starting vibrating randomly, which I thought was odd. Then I woke up today without my steps resetting to zero. I'm currently in Germany, so our daylight savings change was actually last week. I'm assuming it's a daylight savings issue on the Fitbit servers that are probably located in the US...
04-05-2017 09:39
04-05-2017 09:39
Hello everyone, thanks for joining the conversation, I hope you're having a great day.
In this particular situation, if your tracker is carrying over steps from a previous day, I would like to suggest restarting your tracker a couple of times and monitor it for the next days. If your tracker is still not resetting at midnight, please let me know so I can check this further.
I hope this can be helpful, give it a try and let me know the outcome!