help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit surge not syncing correctly.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-10-2017 12:59 - last edited on ‎09-13-2017 04:56 by Moderator Alum

‎09-10-2017 12:59 - last edited on ‎09-13-2017 04:56 by Moderator Alum

I have bought myself a new Fitbit, the Alta hr. my daughter has inherited my old Fitbit surge. 

 

We've up an account for her on her iPhone 5s. Done all the instructions to try and get the Fitbit surge to sync with her iPhone and it just says "searching". Yes, we have reset the phone, Fitbit surge, switched Bluetooth on/off etc.

 

Any ideas?

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎09-13-2017 05:38

‎09-13-2017 05:38

Hello @hj_townsend, I hope you're doing well, it's nice to see you around. Smiley Happy

 

If you have recently changed trackers, it's possible your Surge still has a Bluetooth link between with your phone, in which case I would like to suggest you to go to your Bluetooth settings and check if Surge is on the list of paired devices. If it is, tap on it and select Forget this Device. Then, try to pair the Surge with your daughter's account:

 

  • Make sure you have a strong WiFi signal
  • Make sure there are no other Bluetooth devices around that might interfere with the setup process. 
  • Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  • Choose the tracker and follow the onscreen instructions to continue

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes