09-26-2017
04:10
- last edited on
09-27-2017
06:12
by
MarcoGFitbit
09-26-2017
04:10
- last edited on
09-27-2017
06:12
by
MarcoGFitbit
Ever since iOS 11 updated, Fit Bit won’t syncs unless I turn off phone restart and the turn off Bluetooth every single time. Not convenient.☹️
Moderator Edit: Clarified Subject.
09-27-2017 06:37
09-27-2017 06:37
Hello @GoalieMom1, have a warm welcome to the Fitbit Community, it's great to have you on board.
Which tracker are you currently using? Have you tried to restart it as well? If so, I would like to suggest you to enable All-Day Sync in the Fitbit app to improve the connection between your tracker and your phone. To enable All-Day Sync in the app tap on Account > your tracker > All-Day Sync.
If this doesn't seem to solve the issue, my best recommendation would be setting up your tracker as a new device to reset the connection between your devices. Don't worry, none of the information already stored in your account will be deleted.
To set up your tracker as a new device:
I hope this can be helpful, give it a try and let me know the outcome!
09-30-2019 14:45
09-30-2019 14:45
I reset the Fitbit, turned off phone, checked Bluetooth settings, and now my phone in Bluetooth setting does not locate the Charge 2 at all.