09-26-2017
04:10
- last edited on
09-27-2017
06:12
by
MarcoGFitbit
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09-26-2017
04:10
- last edited on
09-27-2017
06:12
by
MarcoGFitbit
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Ever since iOS 11 updated, Fit Bit won’t syncs unless I turn off phone restart and the turn off Bluetooth every single time. Not convenient.☹️
Moderator Edit: Clarified Subject.

09-27-2017 06:37
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09-27-2017 06:37
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Hello @GoalieMom1, have a warm welcome to the Fitbit Community, it's great to have you on board.
Which tracker are you currently using? Have you tried to restart it as well? If so, I would like to suggest you to enable All-Day Sync in the Fitbit app to improve the connection between your tracker and your phone. To enable All-Day Sync in the app tap on Account > your tracker > All-Day Sync.
If this doesn't seem to solve the issue, my best recommendation would be setting up your tracker as a new device to reset the connection between your devices. Don't worry, none of the information already stored in your account will be deleted.
To set up your tracker as a new device:
- Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
- Restart your phone once again.
- Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
- Choose your tracker and follow the onscreen instructions to continue
- When the app asks you to replace your current tracker, please replace it and continue with the process.
I hope this can be helpful, give it a try and let me know the outcome!

09-30-2019 14:45
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09-30-2019 14:45
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I reset the Fitbit, turned off phone, checked Bluetooth settings, and now my phone in Bluetooth setting does not locate the Charge 2 at all.

