10-09-2017
21:27
- last edited on
10-11-2017
08:53
by
MarcoGFitbit
10-09-2017
21:27
- last edited on
10-11-2017
08:53
by
MarcoGFitbit
I updated my iPhone to the latest operating system then my Fitbit wouldn’t sync. I turned Bluetooth off and on and it didn’t work. I then told my phone to forget the device. Now I’ve tried to get the iPhone to ‘unforget’ the Fitbit but it won’t recognise it.
Moderator Edit: Clarified Subject.
10-11-2017 09:31
10-11-2017 09:31
Hello @emmas_07, have a warm welcome to the Fitbit Community, it's great to have you on board.
Please keep in mind that your Fitbit tracker does not pair directly through the Bluetooth settings on your phone, only through the Fitbit app. If you have removed the tracker from the Bluetooth devices, that means you have removed the Bluetooth link that allowed your tracker to receive Notifications from your phone. In this case as your tracker is not syncing I would like to suggest the following:
If your tracker is still not syncing, my best recommendation would be setting up your tracker as a new device to reset the connection between the tracker and the phone. Don't worry, none of the information previously stored in your account will be deleted.
To set up your tracker as a new device:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
10-11-2017 22:57
10-11-2017 22:57
Hi, neither of these things have worked. I can’t set it up as a new device because it says it’s searching for the device and it can’t find it.
10-12-2017 10:02
10-12-2017 10:02
Hello @emmas_07, I hope you're doing well, thanks for taking the time to reply.
Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.
In case you need anything else, please feel free to reply as well. Happy stepping.
01-07-2018 12:05
01-07-2018 12:05
Restarting Alta was key for me. Thanks!
01-08-2018 04:03
01-08-2018 04:03
Hello @queensas, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. I'm very glad your issue has now been resolved.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!