Fitbit tracker not syncing, removed from iPhone.

[emmas_07]

I updated my iPhone to the latest operating system then my Fitbit wouldn’t sync. I turned Bluetooth off and on and it didn’t work. I then told my phone to forget the device. Now I’ve tried to get the iPhone to ‘unforget’ the Fitbit but it won’t recognise it. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @emmas_07, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Please keep in mind that your Fitbit tracker does not pair directly through the Bluetooth settings on your phone, only through the Fitbit app. If you have removed the tracker from the Bluetooth devices, that means you have removed the Bluetooth link that allowed your tracker to receive Notifications from your phone. In this case as your tracker is not syncing I would like to suggest the following:

1. Restart your tracker
2. Restart your phone
3. Update the app if you haven't done it yet (we have just released a new version)
4. Turn off the Bluetooth on your phone for 15 seconds, then turn it back on. 

If your tracker is still not syncing, my best recommendation would be setting up your tracker as a new device to reset the connection between the tracker and the phone. Don't worry, none of the information previously stored in your account will be deleted. 

To set up your tracker as a new device:

1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue.
3. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[emmas_07]

Hi, neither of these things have worked. I can’t set it up as a new device because it says it’s searching for the device and it can’t find it.

[MarcoGFitbit]

Hello @emmas_07, I hope you're doing well, thanks for taking the time to reply. 

Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. 

In case you need anything else, please feel free to reply as well. Happy stepping. 

[queensas]

Restarting Alta was key for me. Thanks!

[MarcoGFitbit]

Hello @queensas, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. I'm very glad your issue has now been resolved. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!