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Fitbit tracker unable to sync since update

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‎09-24-2017 02:50 - last edited on ‎09-25-2017 10:34 by Moderator Alum

‎09-24-2017 02:50 - last edited on ‎09-25-2017 10:34 by Moderator Alum

Hi, my Fitbit won’t sync since the update, it was also logged out as well.

 

Moderator Edit: Clarified Subject.

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‎09-25-2017 10:44

‎09-25-2017 10:44

Hello @Michelled32, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Have you experienced syncing issues after updating the app or after updating the iOS on your phone? In either case I would like to suggest you the following:

 

  1. Restart your tracker
  2. Restart your phone
  3. Turn off the Bluetooth on your phone for 15 seconds, then turn it back on.
  4. Enable All-day sync by going to Account > Your Tracker > All-day Sync.

Now, after you were logged out from the app, were you able to log back in or did you receive an error message? If so, please take a screenshot and reply to me with it so I can check it further. Additionally, if there's anything else I can do for you, please feel free to reply. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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