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Http error when trying to log in to the app.

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‎09-23-2017 10:09 - last edited on ‎09-25-2017 10:00 by Moderator Alum

‎09-23-2017 10:09 - last edited on ‎09-25-2017 10:00 by Moderator Alum

I havent been able to log in to my fitbit app on my iphone, i have reinstalled the app, even connected it to Facebook but i still cannot login. 10 days back i was automatically logged out and since then no matter what i do, i havent been able to join fitbit in my phone. because of that i havent been able to retrieve any activity for all this while. 

 

Moderator Edit: Clarified Subject.

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‎09-25-2017 10:31

‎09-25-2017 10:31

Hello @ranjanatripath, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this issue to my attention. Our engineers are aware of the problem and are working to resolve it as quickly as possible. In the meantime, something that has been helpful for some people is turning off the Bluetooth on their phones before trying to log in to the app. Please try it and let me know the outcome

I'm sorry for any inconvenience this issue has caused. I appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you, please feel free to reply. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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